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Job Roles For Technical Support – BPO,MNC’s,Customer Service,Help Desk

August 12, 2019


Hello all this is Apoorva from freshersworld.com welcome to our video channel of Jobs and Careers Today i will be talking to you about a Job Role of a Technical suppport Technical support specialist has been one
of the huge growing career paths these days. Candidates getting to career in technical
support can read through a few details about the same job. A technical support officer
is one who offers technical support to users by ways of answering their queries and helping
them trouble shoot the problems. They help in maintaining work stations and LAN connections.
Technical support officers help solve issues of customers who call up from other continents.
They take up the responsibility in identifying the issues, researching and guiding the client
in finding the solution for the problem. The also make an entry of the client details
and the hindrance that popped up for them, they help in improving the system performance
and updating knowledge. The main skills required for a technical support officer are verbal
communication, problem solving, help desk experience, LAN knowledge, operating systems,
customer service, system administration, and phone skills. The main educational qualification
to shine as a technical support officer is a bachelor degree in computer science, or
information system. A computer training program with appropriate skills can be an added advantage
for the candidate. The annual salary for a technical support
officer is about Rs 238 756 and the career progression is always good. The salary changes
when the candidate moves to higher positions. From the role of a technical support officer,
the employee can gain entry into a senior technical support officer, where then with
their excellent performance can move over to Team lead. Being a technical support, one
can also get to shift to other areas in IT such as programming, technical sales, system
administration, and more. The employees are given training with the
speed of new development in IT. There are new courses being popped up which can be appropriate
to this role such as customer support specialists, help desk analyst, help desk manager and lot
more, all these courses can be a beneficial aspect for getting recruited. With a good
amount of salary the work can be in various shifts as they work for multinational companies
with customers across the globe. The technical support officers are offered food, transport
such as pick up and drop since the office shift varies and also attractive salary. All
these facts lure in more candidates for this job who possess good communication skills.
There are plenteous companies that are recruiting technical support officers with all the above
mentioned amenities for them. A few of them are
• IBM • CTS
• TCS • Dell
• Genpact • Tech Mahindra
• Matica solution • Convergys India services
• India bulls technology solutions Ltd • Amadeus India ltd
• Quatrro global services ltd • Innovazion research pvt ltd
There are a number of technical support opportunities available for computer graduates which can
be a perfect base for them to grow in future. One can research and get to know the various
technical support opportunities in India as well as abroad. This career has a quick growth
where young technical support officers grow up quickly and get to greater heights in short
period of time. for further information on Jobs and Careers Please Log on to our website www.Freshersworld.com The No.1 Job Site for Freshers in India we will be back with more such videos so stay connected with us

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40 Comments

  • Reply Bhai Jaan December 26, 2015 at 8:52 pm

    you are doing a wonderful job, I appreciate your efforts.

    please do more

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  • Reply jasdeep singh May 28, 2016 at 3:12 am

    great sorted out video ! thank you soo much guys !
    great job 😀

  • Reply Sthefany Ibarra July 30, 2016 at 9:28 pm

    ❤️

  • Reply Danish Kadu August 6, 2016 at 6:37 am

    she is looking besides of camera while shooting.

  • Reply My smart city NOIDA October 13, 2016 at 5:50 am

    hey miss help me out how to open up a BPO please

  • Reply Shubham Sharma December 4, 2016 at 4:12 am

    thank you !

  • Reply ramesh gujjala December 10, 2016 at 1:14 am

    thanks you madam ,madam i have doubt what is role of L1 support engineer plzzzzzzzz madam

  • Reply sj hussain February 10, 2017 at 6:54 am

    short and sweet

  • Reply Anindya Ghosh March 15, 2017 at 9:45 am

    The role of tech support officer is to scam people…

  • Reply Suraj Bobade April 4, 2017 at 2:22 pm

    thank you ma'am, can you/anybody please tell me what actually we require to study in Operating system or what knowledge we need about operating system…??? Please tell me….

  • Reply Ramakrishna Dasari April 22, 2017 at 7:11 pm

    madam iam a BSC graduate can I eligible for technical support

  • Reply Just Watch May 26, 2017 at 6:51 am

    thnx for such nice explanation

  • Reply Rahul Dp June 2, 2017 at 2:25 pm

    Hello , I'm a technical support advisor , i want to know what subject to choose if i want to do MBA ?? .. Keeping in mind , my aim to be a customer service specialist..

  • Reply bhagyalakshmi betamcherla June 23, 2017 at 9:34 am

    thank u mam

  • Reply Kaustubh Prajapati June 25, 2017 at 12:56 pm

    hello I have done my b.e. in ce field.. my que is that is there any future in tech support job?? and salary growth??

  • Reply unknwn_usr August 14, 2017 at 7:20 am

    Nice

  • Reply Riders Images October 11, 2017 at 6:49 pm

    I don't have hands on exp on international support how i can get into it

  • Reply Swetha Manchikatla November 3, 2017 at 10:52 am

    Awesome

  • Reply Sudesh kumar suman December 3, 2017 at 7:02 am

    Mam give you what app no

  • Reply Noobie747 December 4, 2017 at 1:07 pm

    Do you hire hospitality and tourism graduates as well for this or should I study BCA or MBA Information Technology to get a decent package for part time job?

  • Reply NSG December 13, 2017 at 3:06 pm

    At 2.25 Ma'm u said Being a Technical support one can also get to shift to other areas of IT, u mentioned few areas but my question is it possible to shift to SOFTWARE TESTING or vice versa from SOFTWARE TESTING to TECHNICAL SUPPORT??? Pls help??

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  • Reply Life with Dishank February 2, 2018 at 8:33 am

    I got placed in tech mahindra as Technical support associative but i love IT & networking is there any chance of growth or IJP In these departments and what expected salary after 3 years

  • Reply Ravi Sharma May 5, 2018 at 11:29 am

    Nice one … at the start point of this video i thought you were not interested in it .. after several seconds .. my comment 🙂

  • Reply KOMAL TEWARE June 12, 2018 at 4:07 pm

    Plz tell me about implementation consultant job role!??

  • Reply Hari Priya July 1, 2018 at 9:58 am

    thanks mam,it is very useful information

  • Reply Deepan Dhanabal August 10, 2018 at 8:12 am

    she didn't mentioned hcl

  • Reply sangram singh September 3, 2018 at 10:50 am

    what would be the carrier growth in the way of salary and position after2-3 years???

  • Reply VE Hax September 17, 2018 at 1:34 am

    nice

  • Reply Great World November 6, 2018 at 5:46 pm

    🙋🙋👍👍👊

  • Reply fazil karatt January 11, 2019 at 10:49 am

    A pure book reading 🤩

  • Reply Alia Sulthana January 16, 2019 at 5:34 am

    Please suggest is it useful to mention c programming as a technical skill in resume for bps job….Which other softwares or programming languages can we mention

  • Reply somu Chowdary January 24, 2019 at 4:28 am

    Can I transfer myself to other areas like developer

  • Reply aishwarya r January 31, 2019 at 6:18 am

    Convergys I s hiring fr technical associate bt I'm from eee background can I attend the walk-in pls suggest any1 as early as possible

  • Reply Bunty Heer February 17, 2019 at 3:07 am

    Mam plz hme b etni achi English bolna sikhao

  • Reply Rohit Francis March 9, 2019 at 1:58 pm

    I believe you are talking about BPO.
    But if it is a product based company …🤑🤑🤑🤑

  • Reply Sumit Gupta July 13, 2019 at 12:17 pm

    salery

  • Reply sri srimathi July 28, 2019 at 6:18 pm

    Please tell me regarding application support

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